FAQs

  1. Download and install the MapOnTheRun app from Google Play.
  2. Get your unique five-letter pairing code by opening the MapOnTheRun app on your device. (Note: You must have an internet connection in order to get a pairing code.)
  3. Register a new MapOnTheRun account.
  4. Once logged into your new MapOnTheRun Free account, go to the Add a Device tab. Enter a name for your device and the pairing code received in step 2. Click “Add Device.”
  5. The MapOnTheRun app on your device will now ask you to verify the pairing. Once you accept the pairing, your device will begin submitting GPS data to your MapOnTheRun account!
  6. Log into MapOnTheRun anytime, anywhere to check the location of your device.

Until December 31, 2013, MapOnTheRun will save your GPS history for 30 days from the time the location was captured. Starting in 2014, MapOnTheRun Free will keep 3 days of GPS history, and longer periods of GPS storage will be available with our MapOnTheRun Premium offering.

MapOnTheRun Free supports tracking of up to 3 devices per account. The premium version will allow tracking of an unlimited amount of devices. The premium version availability is TBD.

No. However, you can change the account that is tracking a device. By uninstalling and re-installing the app or by clearing the app’s data (going to the application settings in Android’s Settings), MapOnTheRun will reset. You will be given a new pairing code and you can pair with a new account. However, the previous account will no longer be able to track the device.

Unfortunately, GPS is a battery intensive feature. You may have to make some trade-offs between battery life and GPS tracking accuracy. To get the best out of your battery life, please consider the following:

  • Update frequency: More often updates lead to a more complete GPS trail, but drain battery life faster. For most users, we recommend configuring the update frequency to once every 5 minutes, but you may be able to significantly decrease battery drain if you do not require updates more than once every 10 or 15 minutes.
  • Submit data when screen is off: This setting (set on the options menu from within the Android app) determines whether or not MapOnTheRun will allow your device to go fully into sleep mode. When your device is sleeping, it won’t report GPS information to the MapOnTheRun web site (but it will still record the GPS values and catch up later). Yet, sleeping helps your device save power. If battery life is important to you, don’t have MapOnTheRun submit data when the screen is off. If timely reporting of data is more important, allow MapOnTheRun submit data when the screen is off.
  • Tracking schedule: While tracking is disabled, MapOnTheRun consumes hardly any power, so by configuring a schedule (from within your account on MapOnTheRun.com), you can preservice battery by telling the app to disable tracking during down time.

No. MapOnTheRun shows up as an app in the app list in Android. A cloud icon is displayed on Android’s notification bar to alert the user that MapOnTheRun is running in the background.

Yes. A device’s user can always stop tracking by tapping the “Disable Tracking” button, uninstalling the app, or turning off the device. In cases where the user clicks the “Disable Tracking” button, an email alert will be generated to alert the tracker that tracking was disabled on the device.

No. Devices are only tracked while they are powered on.

GPS data is not always available. When your device cannot acquire a connection with GPS satellites, GPS data will not be recorded.

We’ve also observed cases where an Android device’s GPS locks up. If no app – neither MapOnTheRun nor other navigation apps – is showing GPS data, try restarting your device.

MapOnTheRun does not share your personal information with any third parties. All your personal information is permanently deleted immediately after you discontinue your MapOnTheRun account. Your email address may be used by MapOnTheRun to notify you of changes to product features, new product releases, or to ask for your feedback on our software and services.

Here at MapOnTheRun, we take our responsibility to protect your data seriously. All data exchanged between your device and MapOnTheRun servers is encrypted and sent using SSL (Secure Socket Layer). Access to your MapOnTheRun account is protected using industry-standard authentication technology. To help us keep your information safe, we suggest that you choose a complex password (use uppercase letters, lowercase letters, numbers, and symbols) and change your password periodically.

If you have any questions or encounter any problems with MapOnTheRun, don't hesitate to send us a message at This email address is being protected from spambots. You need JavaScript enabled to view it..